Broomburn Medical Centre

 

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Welcome to our Practice

Broomburn Medical Centre accepts patients living in the G77 5H, 5J or 5L postcode area.

We provide a comprehensive GP service, details of our practice can be found on this website.

Your Personal Information

 

To give you the care you need, we keep information about your visits confidential to the surgery staff involved in your care or treatement. We keep information about your health and lifestyle and any illness, tests, prescriptions and other treatment that you have had. When this information contains things that can identify you, such as your name, address, postcode or date of birth, it's called your personal information. Your personal health information is stored securely within our practice on paper and on computer.

We sometimes share your personal health information with other organisations involved in your healthcare. We only share relevant information. For example, when your GP refers you to a specialist at the hospital, we send relevant details about you in the referral letter and receive information back from them about you. We sometimes share information including your name, address and date of birth so that you can be invited back for health screening.

We also need to use your personal information for administrative tasks, but we only use relevant information. So that we can be paid for services we give to you, we share information about the relevant NHS organisations in Scotland. These organisations help to check that public money is being spent properly. The surgery must allow these checks to be done and we need to share your information to be able to give you healthcare services. Sometimes, we might use information about you and other patients to help improve our services to check that our performance meets the required standard. Whenever we do this, we will make sure that as far as possible we don't disclose any information that could identify you.

The surgery is sometimes involved in health research and in teaching student nurses, doctors and NHS staff. We will not use or share your personal health information for research or training unless you have given permission.

Where you need a service that we give jointly with your local authority, we will ask your permission before giving them your information.

Patients Rights & Responsibilities

 

This practice aspires to provide the highest standard of patient care. This will be achieved by patients and staff working together.

You have the right to be treated with courtesy, dignity and respect.

It is your responsibility to extend the same courtesy and politeness to practice staff

Broomburn Medical Centre Operates a Zero Tolerence policy.

You have the right to be seen urgently if your condition necessitates this.

It is your responsibility not to misuse emergency appointments that may be required for other patients

You have the right to be notified if there will be a delay in excess of 30 minutes of your appointment time.

It is your responsibility to attend appointments on time or give the practice adequate notice that you wish to cancel your appointment

You have the right to expect a high standard of efficient and up-to-date health care.

It is your responsibility to help us to provide this by being aware of the information in this booklet and accessing our services appropriately

Appointments

 

Consultation with a member of the clinical team is by appointment only. The practice offers a range of routine appointments from 9:00am to 11:00am and 2:40pm to 5:00pm.

If an urgent appointment for the same day is required, please phone from 8.30am or as early in the day as possible.

A telephone consultation system operates for urgent appointment requests or when a patient simply wishes to speak to a clinician, whereby the patient's details will be recorded and a member of the clinical staff will contact the patient by telephone to discuss the issue and offer an appointment where necessary.

If you are unable to keep your appointment, please inform the surgery as soon as possible so that the appointment can be offered to someone else.

Suggestions & Complaints

 

We are always happy to receive feedback from our patients.

Details of our complaints procedure are available on request either in person or in writing to the Practice Manager.

Opening Hours

Monday 8:30am - 1pm 2pm - 6pm
Tuesday 8:30am - 1pm 2pm - 6pm
Wednesay 8:30am - 1pm 2pm - 6pm
Thursday 8:30am - 1pm 2pm - 6pm
Friday 8:30am - 1pm 2pm - 6pm

Between the hours of 1pm and 2pm, the surgery is closed for lunch.

If the surgery is closed there will be a recorded message so please listen carefully to it.

In urgent or emergency situations, please make this clear to the receptionist.

Contact Details

Broomburn Medical Centre.

257 Mearns Road
Newton Mearns
Glasgow
G77 5LU
Telephone:     0141 639 3644
Prescriptions: 0141 639 9790

Out of Hours:  111
Web address: www.nhs24.com

Map and DIrections

Broomburn Medical Centre Map